Terms of Service

Section 01

Acceptance of Terms

These Terms of Service ("Terms") govern your use of the website located at jackrabbitlimo.com and all transportation services provided by Jackrabbit Limo ("Company," "we," "us," or "our"), a luxury ground transportation company based in Southampton, New York.

By accessing our website, requesting a quote, making a reservation, or using any of our services, you ("Client," "you," or "your") agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use our website or services.

We reserve the right to update or modify these Terms at any time. Changes become effective upon posting to our website. Continued use of our services following any updates constitutes your acceptance of the revised Terms.

Section 02

Services Provided

Jackrabbit Limo provides professional, chauffeured ground transportation services throughout the Hamptons, Long Island, New York City, New Jersey, and beyond. Our services include, but are not limited to:

• Airport transfers (JFK, LGA, EWR, ISP, HPN, FRG, HTO, MTP, FOK, and others)
• Point-to-point transportation between the Hamptons and NYC/NJ
• Wine tours and winery excursions on Long Island's North Fork
• Wedding, prom, and special event transportation
• Corporate and executive ground transportation
• Bachelor and bachelorette party transportation
• Concert, sports, and entertainment event transfers
• Group transportation via Sprinter Vans, Party Buses, and Coach Buses
• International affiliate ground transportation services in 50+ countries

Jackrabbit Limo reserves the right to modify, suspend, or discontinue any service at any time without prior notice.

Section 03

Reservations & Payment

Booking & Confirmation

All reservations must be made in advance via our website, phone, or email. A reservation is confirmed only upon receipt of a written or electronic confirmation from Jackrabbit Limo. We recommend booking as early as possible, especially during peak seasons (Memorial Day through Labor Day in the Hamptons).

Payment Terms

All charges — including base fare, gratuity, tolls, parking, and applicable surcharges — are due per the payment terms agreed upon at the time of booking. We accept major credit cards and other payment methods as listed on our website. By providing payment information, you authorize Jackrabbit Limo or its payment processors to charge the applicable amount for services rendered.

Pricing

Quoted prices are estimates unless a fixed rate is explicitly confirmed in writing. Prices may be subject to change based on traffic, wait time, additional stops, fuel surcharges, or other variables. Final pricing will be reflected in the invoice provided after service completion.

Gratuity

Gratuity is not automatically included in your quoted fare unless otherwise specified. Industry standard gratuity of 18–20% is suggested and greatly appreciated by our professional chauffeurs.

Disclaimer

For vehicles larger than Sedans & SUV's, transportation will be provided by a licensed carrier.

Section 04

Cancellations & Refunds

Cancellation Policy

• Standard Cancellations: Cancellations made at least 24 hours prior to the scheduled pick-up time may be eligible for a full refund or credit, subject to vehicle type and availability.
• Late Cancellations: Cancellations made less than 24 hours before pick-up may incur a cancellation fee equal to the full fare.
• Specialty Vehicles: Party Buses, Coach Buses, and Sprinter Van bookings may require 48–72 hours' notice for cancellation without penalty.
• Peak Season & Holidays: Extended cancellation windows and non-refundable deposits may apply during peak Hamptons season (Memorial Day–Labor Day weekends) and major holidays.

No-Shows

A client is considered a no-show if they are not present at the confirmed pick-up location within 30 minutes of the scheduled time (or within 60 minutes of a confirmed flight landing for airport transfers). No-shows will be charged the full fare.

Refunds

Approved refunds will be processed to the original payment method within 5–10 business days.

Section 05

Passenger Conduct & Age Restriction

Conduct Rules

All passengers are expected to conduct themselves in a respectful and lawful manner throughout the duration of the trip:

• Smoking (including e-cigarettes and vaping) is strictly prohibited in all vehicles.
• Consumption of alcohol is permitted only in vehicles legally equipped for such service and only by passengers of legal drinking age (21+).
• Illegal drug use is strictly prohibited in all vehicles.
• Passengers are responsible for any damage caused to the vehicle. A minimum cleaning fee of $250 applies for incidents requiring professional vehicle cleaning.
• Our chauffeurs have the right to terminate a trip without refund if passenger behavior poses a safety risk or violates these Terms.
• All passengers must be seated with seatbelts fastened while the vehicle is in motion.

Section 06

SMS Text Messaging Program

Jackrabbit Limo operates an opt-in SMS/MMS text messaging program to communicate with clients regarding reservations, service updates, and promotional offers. This section describes the program fully in compliance with TCPA, FCC regulations, and wireless carrier requirements.

No Sharing of SMS Opt-In Data

Jackrabbit Limo does not sell, rent, share, or disclose your mobile phone number or SMS opt-in data to any third party for marketing purposes. See our Privacy Policy for full details.

Section 07

Limitation of Liability & Carrier Disclaimer

General Limitation of Liability

Jackrabbit Limo shall not be held liable for delays, service interruptions, or failure to perform caused by circumstances beyond our reasonable control, including but not limited to traffic conditions, weather, acts of God, road closures, mechanical breakdown, or other force majeure events.

In the event that Jackrabbit Limo is unable to fulfill a confirmed reservation, our sole obligation is to make reasonable efforts to provide a comparable substitute vehicle or issue a full refund. To the maximum extent permitted by applicable law, Jackrabbit Limo's total liability for any claim shall not exceed the total amount paid by the client for the specific trip in question.

Jackrabbit Limo is not responsible for lost, stolen, or damaged personal items left in our vehicles. Found items will be held for 30 days, after which they may be discarded or donated.

Wireless Carrier Disclaimer

Section 08

Privacy Policy

Your use of our website and services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the collection and use of your personal information as described in that policy.

Our Privacy Policy covers: information we collect, how we use it, SMS opt-in data handling, cookie and tracking practices, data security measures, your rights (including unsubscribe, data access, correction, and deletion), and our no-sharing policy for SMS opt-in data. Please review it at: jackrabbitlimo.com/privacy-policy-2/

Section 09

Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Suffolk County, New York.

You agree that any claim or cause of action arising out of or related to these Terms or your use of Jackrabbit Limo's services must be filed within one (1) year after such claim arose; otherwise, such claim is permanently barred.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Section 10

Contact & Support Information

For questions about these Terms, your reservation, or our SMS program, please contact us through any of the following channels. Support is available 24 hours a day, 7 days a week.