Frequently Asked Questions (FAQ)

1. What areas do you serve?
We provide luxury black car and limo services across Long Island, especially the Hamptons, NYC, and the Tri-State area. We operate from dispatch locations in Southampton, Easthampton, Islip, Syosset, and Long Island City, enabling us to reach many service requests in under an hour. 

2. What types of vehicles are available?
We have a full range of luxury vehicles designed for different needs, including sedans, full-size SUVs, Mercedes Sprinter vans, shuttles, party vans, mini-coaches and large motor coaches. You can select the vehicle type during booking. 

3. How do airport pickups work?
For airport arrivals (e.g., JFK, LGA, EWR, ISP), our standard procedure is curbside pickup unless you request an inside-terminal (“Meet & Greet”) service. Your chauffeur will monitor your flight, send you a text message upon landing, and ask you to notify them when you have retrieved luggage and are ready for pickup. If you request Meet & Greet, the chauffeur will meet you inside the terminal at the baggage carousel or greeting area with your name on a sign.
Standard service: curbside pickup.
Meet & Greet: available upon request with additional fee.

4. Why do I need to provide my flight number?
Providing a flight number allows our dispatch team and chauffeurs to monitor your flight status. This helps us show up at the correct time, early arrivals or delays, and ensures that your ride is seamless and punctual. If you did not provide a flight number at booking, please update us with it as soon as possible.

5. Are there waiting or billing charges for hourly services and airport transfers?
Yes. Hourly services begin billing at the scheduled pickup time and end when the final drop-off occurs. Minimum hours apply; parking and tolls are additional when applicable. For airport transfers or point-to-point trips billed as a flat rate, a grace period is included (15 minutes for point-to-point). After that grace period, charges apply in 15-minute increments at the vehicle’s hourly rate. Stops added to a transfer may incur as stop fee.

6. What is your luggage policy?
Our chauffeurs will assist you with loading and unloading luggage. Please ensure you choose a vehicle that accommodates your number of passengers plus luggage. Oversized or excess luggage, such as golf bags, large boxes, or odd-shaped items, may require a larger vehicle and potentially additional charges. While we handle with care, we cannot be responsible for fragile, improperly packed items or bags already damaged.

7. Are car seats for children available?
Yes. Upon request, we provide highly rated safety car seats (e.g., Britax) at no additional charge. Available types include rear-facing seats for infants, forward-facing seats for toddlers, convertible rear & forward facing car seats for toddlers and booster seats.

8. What about pets?
Pets must be noted in your reservation. Some chauffeurs may have allergies to pet hair and fur. Additionally, we may need to assign a vehicle with sufficient time for cleaning afterward to ensure comfort and safety for all passengers. If the pet is transported without a crate or suitable floor protection (e.g., towel, sheet), a cleaning fee will apply.

9. Is smoking, alcohol consumption or drug use permitted in vehicles?
No. All Jackrabbit Limo vehicles are strictly smoke-free: no cigarettes, e-cigarettes, vapes, cigars, etc. The consumption of alcohol or illegal street drugs is also always prohibited inside our vehicles. We are not liable for any smoking, alcohol use, or drug use that occur without the driver’s knowledge. Clients are responsible for the behavior of all passengers in their party.

10. What is the cancellation policy?
The terms of service and cancellation policy are designed to cover administrative and operational costs, and to discourage abuse of free cancellation. Please contact our reservations team for the specific policy applicable to your vehicle type and booking.

11. How do I make a reservation?
You can request a quote or book online via our website or call our main office at (631) 600-7700. The reservation form asks for: service needed, vehicle type, trip date/time, pickup and drop-off locations, flight number (if applicable), number of passengers, number of luggage items, and payment details. Fields marked with an asterisk (*) are required.

12. What if I have special requests (e.g., large group, event transportation)?
We offer group and event transportation solutions: Executive Sprinter vans, party buses up to 33-40 passengers, and motor coaches up to 56 passengers. Suitable for weddings, wine tours, corporate events, concerts, etc. Please contact us for a quote tailored to your event.